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Privacy Policy for Monaghan Alerts

Summary

Monaghan Alerts is a free service provided by Monaghan County Council to send alerts to subscribers based on core alert categories (Road Alerts, Community/Miscellaneous Alerts, Flood Alerts, Weather Alerts and Planning Alerts). Alerts are issued by a combination of SMS, Email, app notifications and chat applications. Alerts are also geographically focused meaning the subscriber will only receive alerts based on the locations stored in their Monaghan Alerts account. At all times the subscriber is in control of what information they receive, the locational relevance of alerts, the channels used to contact them, as well as an ability to quickly unsubscribe from the service in a few easy ways. The personal data on Monaghan Alerts is limited to your mobile number, email address, IP address from web device and up to two mapped locations.

Monaghan County Council fully respects your right to privacy. The Council will not collect any personal information about you on its websites without your clear permission. Any information, which you submit via Monaghan County Council's websites will be treated with the highest possible standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 & 2003. This privacy statement sets out how Monaghan Alerts and Monaghan County Council (Data Controller) and Pin Point Alerts Ltd (the Data Processor and the company that runs the service) processes subscriber personal data, secures this personal data, and the various policies that adheres to General Data Protection Regulation.

The Council reserves the right to amend the scope of the privacy statement at any time which may include or exclude other sites. Identity and the contact details of the controller: The Data Controller is Monaghan County Council, County Offices, The Glen, Co. Monaghan.

Contact details of the data protection officer:
- - Data Protection Officer email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- - Phone: 047 30500

Identity and the contact details of the processor:
The Data Processor is Pin Point Alerts Ltd, Burrell Hall, St. Kieran's College, College Road, Co. Kilkenny.

Purposes and legal basis for the processing

The following Personally Identifiable Information (“PII”) is gathered from registered users (“subscribers”):

1. Irish Mobile Number
Monaghan Alerts is provided exclusively to Irish phone holders. For that reason, you must have a unique login to Monaghan Alerts and your mobile number is used to create and access your account. Your mobile number will also be used to send you SMS Text Alerts from Monaghan County Council.

2. Password
You need to authenticate with Monaghan Alerts to access your account. Passwords are created at registration and they are salted/hashed on the Monaghan Alerts server – passwords are never stored in plain text.

3. Up to two stored map locations, by way of coarse map coordinates
Monaghan Alerts offers focused alerts from Monaghan County Council that are locally relevant to recipients. To make this happen Monaghan Alerts allows you to add up to two locations for which you want to receive alerts. These are branded as “Home” and “Work” locations and we also generate a route between the two locations. A minimum of one location is required while the second location is optional. It is up to the subscriber to map their location on the system and to provide the level of accuracy they are satisfied with. It is not necessary to map exactly to a home location – the centre of a town or townland is usually sufficient to ensure you get the alerts that impact you. Monaghan Alerts stores coordinates statically in a database after they are updated by the subscriber and Monaghan Alerts does not track your location at any time. Coordinates are stored as a Latitude Longitude pair. If you provide a location at registration that is outside of County Monaghan you will receive alerts from MapAlerter for that location. Locations inside of County Monaghan will receive alerts from Monaghan Alerts.

4. Email Address
Monaghan Alerts uses your email address to send you email alerts from Monaghan County Council. The email address is a unique entity in the Monaghan Alerts database and it is also used to reset your account password, if you forget it. In extremely rare cases your email address is used to send out service updates, policy changes and changes to the Monaghan Alerts terms and conditions if further consent is required.

5. IP address
An Internet protocol (“IP”) address is the unique number assigned to your Internet communicator device or Internet Service Provider (“ISP”). Monaghan Alerts may track such IP addresses for system administration, site tracking, to prevent our servers from being abused and for other uses described in this Privacy Policy.

Our use of cookies:
Monaghan Alerts makes use of cookies, which are small digital files that are stored in your web browser, that enable us to track your return visits to our website. We use cookies to ensure an improved user experience. The purpose of cookies on Monaghan Alerts is also used to speed up the load time for web pages on subsequent visits to the website. Your browser settings may allow you to block these cookies, which is fine and the service will continue to operate, but we recommend you have them enabled to help us personalise your experience of Monaghan Alerts.

Summary of how we use the information we gather:

We use the information to allow you to manage your unique account. We require your contact details to correctly send you notifications, and we require a unique username (mobile number) for you to create an account. Your password is used to access your Monaghan Alerts account. To send you correct localized alerts and notifications we require coordinate information about your location - this can be accurate to your town/city and not necessarily to your exact home location. Mapping a point on the map is optional for your place of work (if you wish to receive notifications about your place of work).

The people that are given access to your personal information:

Monaghan Alerts is provided as a free service by Monaghan County Council (the Data Controller). Monaghan Alerts uses MapAlerter technology provided by Pin Point Alerts Ltd (the Data Processor). We will solely use your PII details you provide at registration for the purposes of identifying if you should receive a text/email/app notification and, subsequently, we will use your contact details to correctly deliver the notification and/or alert. If you provide a location at registration that is outside of County Monaghan you will receive alerts from MapAlerter (which is provided by our service partner and our Data Processor Pin Point Alerts) for that location. Locations registered inside County Monaghan will receive alerts from Monaghan Alerts.

Where does the Personally Identifiable Information (PII) database and backups reside?

All parts of Monaghan Alerts including databases and websites are hosted within the European Union. At no stage is PII transferred to a 3rd country outside of the European Union. Backups are fully encrypted and stored securely in Ireland for a maximum period of 14 days before self-deleting.

Rights of access to and rectification/deletion of personal data/Rights to object to processing.

You have the right to request for us to delete any personal data collected by us or to correct and rectify any errors in this data. You also have the right to object to the processing of your personal data. Contact This email address is being protected from spambots. You need JavaScript enabled to view it.

If processing is based on consent, the right to withdraw consent

If the personal data we hold about you was collected based on your consent, you have the right to withdraw that consent and request deletion of that data. Contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Obligation to provide personal data

In order to provide certain services to you, the Council requires your personal data, and cannot provide the services without this data. Where the council requires this data it will be made clear to you on application for these services, what personal data will be required to be held and processed by the Council. For more information please read the National Data Retention Policy.

Right to Complaint

If you have any concerns or complaints about the processing of your personal data or Monaghan County Council’s responses to regarding your personal data, you have the right to lodge a complaint to the Office of Data Protection Commissioner, This email address is being protected from spambots. You need JavaScript enabled to view it.. For more information please read our Data Protection Information booklet.
For further assistance on Data Protection contact: Data Protection Officer, Monaghan County Council, The Glen, Co. Monaghan
Telephone: 047 30500
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Changes to this policy

We reserve the right to modify the Privacy Policy at any stage. If and when we make changes to our privacy policy, we'll share details of these changes on this page.

Glossary

IP ADDRESS: The identifying details for your computer (or your Internet company’s computer), expressed in "Internet protocol" code. Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.

COOKIES: A cookie is a block of data that a web server places on a user’s PC. Typically, it is used to ease navigation through the site. However, it is also a useful means for the web site identifying the user, tracking the user’s path through the site, and identifying repeat visits to the site by the same user (or same user’s machine). This can then lead to a web site owner being able to profile an individual users browsing habits – and all potentially done without the knowledge, or consent, of the user.

Monaghan Alerts Terms and Conditions

1. Definitions

1.1 ‘You’ and ‘Your’ mean the person who is registering for the Service.

1.2 ‘We’, ‘Us’ and ‘Our’ mean Monaghan County Council, and its employees.

1.3 ‘Service’ means the Monaghan Alerts System offered on a voluntary basis by Monaghan County Council. Under this scheme eligible individuals may receive a Message warning of Floods, Road Closure & Scheduled Road Works, Severe weather warnings from Met Eireann, Localized Road Incidents and Accidents, Planning Notices, Community and Miscellaneous Events, Major Emergencies.

1.4 ‘Message’ means information sent to You by SMS text, MapAlerter App notification, email, via facebook, via Twitter.

1.5 ‘Terms and Conditions’ means clauses 1 – 9 inclusive of this document.

2. Eligibility & Subscription to the Service

2.1 To be eligible for the Service You must be resident within, or work within, the geographical area managed by Monaghan County Council.

2.2 You must be 18 years of age or older to avail of the Service.

2.3 Messages sent by Us to You are free of charge.

2.4 You can join the scheme by registering on Our website (alerts.monaghancoco.ie).

2.5 You can register one mobile phone number registered on an Irish network.

2.6 We can not provide the service to any fixed line telephone, a computer capable of receiving text messages or a virtual mobile phone number.

2.7 We will audit the data supplied to us from time to time. If We believe from the information You have supplied that you do not meet the eligibility criteria We will remove You from the Service without notice. We may also contact You to check that the details We hold for You are correct.

2.71 Monaghan Alerts registered users maintain the right to modify their account by logging in through the website to disable categories/features at any time. Registered Users may terminate their Monaghan Alerts through their account area at any time.

2.72 Monaghan Alerts reserves the right to change the mode of services through the System from time to time and any such change will be communicated via the Monaghan County Council website.

2.8 Once You have subscribed to the Service You will be deemed to have accepted the Terms and Conditions. You must accept the secondary checkbox on the registration form to consent to receiving alerts by SMS text message, email or app notification, which is the core service offering. If you do not wish to receive alerts through any channel then you should not create an account.

3. SMS Service

3.1 You must be the owner, or an authorized user, of the mobile phone You are using for the Service.

3.2 You must tell us immediately if Your phone is lost or stolen, or if You change the mobile number You gave Us. If You do not tell Us, We will continue to send messages to the mobile number You supplied.

3.3 You understand that if Your phone is switched off or out of coverage for an extended period of time (varied depending on network provider) Your network provider may delete any Message received.

3.4 You understand that the Service may, at any time, be adversely affected by problems with Your mobile phone network, including, without limitation, network coverage. We are not responsible or liable to You for any loss, damage, direct or indirect expenses incurred by You as a result of any difficulties experienced with Your mobile phone service provider.

3.5 You are responsible for paying charges on any text messages You send to Us. You will be charged by Your mobile phone service provider according to the tariff You have with Your provider.

3.6 Our Offices are at Monaghan County Council, The Glen, Co. Monaghan. The text messages will be sent to you without the details of our offices ("MONCOCO").

4. Message Content

4.1 The content of any Message sent from Us is for general information purposes only. Any reliance on this information is at Your own risk.

4.2 Although We will take reasonable steps to ensure that the information contained within the Message is correct, You should be aware that the information may be incomplete, inaccurate or out of date. No liability can be accepted for any inaccuracies or errors.

4.3 Messages will contain only basic information relating to Floods, Road Closure & Scheduled Road Works, Severe weather warnings from Met Eireann, Road Incidents and Accidents, Community and Miscellaneous Events, Major Emergencies. Further information will be available on Our website, alerts.monaghancoco.ie. While We will take reasonable steps to ensure the information on Our website is correct, You should be aware that the information may be incomplete, inaccurate or out of date. No liability can be accepted for any inaccuracies or errors. Any reliance on information posted on Our website is at Your own risk. Use of the website is subject to these Terms & Conditions.

4.4 You are further advised that in order for Us to perform the Service We are entirely reliant upon the proper functioning of the systems, which generate the information upon which a decision to send a message is taken and which transmit the message. All reasonable steps will be taken to ensure such technology is regularly serviced and maintained as appropriate.

4.5 Messages may be sent at any time during a 24-hour period, depending on the time the flood emergency occurs. The decision whether, and at what time, to send Messages is at Our discretion.

4.6 Messages may not be sent for reasons beyond our control e.g. lightning strike or such like.

4.7 We may have to interrupt the Service to carry out maintenance, or for reasons beyond our control. We will try and keep such interruptions to a minimum but cannot guarantee that the Service will be available during a flood emergency.

4.8 We may occasionally send out test Messages as part of our Monaghan Alerts Service test process. Any test messages will be clearly identified.

4.9 We are unable to reply or action any Messages sent from You. If You wish to contact Us about anything, including confirming subscription or a request to unsubscribe, You should contact our Customer Service department. Full details on other ways to contact Us are available from Our website.

5. Unsubscribing

5.1 We will respect Your right to unsubscribe. Once you are logged in into the website you can follow links to “Delete/Close Your Account” which is a self-service process to instantly delete your account.

5.2 You can also unsubscribe from Service by clicking through the “Unsubscribe” link at the footer of all pages on Monaghan Alerts. You will need to know the Mobile number and Email address you used to register in order to validate and delete your account

6. Feedback

6.1 Should You wish to give Us feedback about the service You can do so by using the Contact Us facility available on Our website.

7. Data Protection & Privacy

7.1 The information collected by Us is used to fulfil Your request to join the Service. Any information You supply to Us will be processed in compliance with the principles set out in GDPR and the Data Protection Acts 1998 and 2003.

7.2 We reserve the right to contact You from time to time via text, email or app notification for the purposes of research / review of the Service. This will be through online survey or consultation.

7.21 Monaghan County Council reserves the right from time to time to monitor, review, retain and/or disclose any information or content generated via the messaging service as may be necessary to satisfy any applicable law, regulation, legal process, governmental request or law enforcement agency or ensure compliance with these terms and conditions.

7.3 For further details on Data Protection Policy you should contact Monaghan County Council, The Glen, County Monaghan.

8. General

8.1 This Service is not designed to replace any other existing warning systems. It is designed to enhance the level of information being given to the local communities. Nothing in this Service relieves You from your obligation to take all proper and prudent steps to protect yourself, your dependents and your property.

8.2 We reserve the right to stop the Service at any time, or if required to do so by law.

8.3 To the extent permitted by law, We disclaim all representations or warranties of any kind, whether express or implied. All information, services and other resources are made available “as is” and “as available” without warranty of any kind.

8.4 Neither We, or any of Our information suppliers, offices, employees or agents shall be liable for any loss, damage or expenses arising out of, or in connection with, the use of the information distributed by the Service, including without limitation liability for negligence, incidental or consequential damages and/or loss suffered by any person acting or refraining from action as a result of or in connection with the Service, to include any reliance placed by such person on the Service and any ancillary service.

8.5 To the maximum extent permitted by applicable law, in no event shall We be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever, resulting from any loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability or otherwise arising out of or in any way connected with the use or performance of this Service with the delay or inability to use the Service, including for the avoidance of doubt reliance on information provided, with the delay or inability to use the Service, or with the provision of, or failure to make available any information, services, products, materials or other resources available on or accessible through the website, even if advised of the possibility of such damages. Although rigorous protocols are applied to the website Monaghan County Council does not make any warranty that the website is free from infection by viruses or anything else that has contaminating properties.

8.6 We do not guarantee the sequence, accuracy, or completeness of any information or content of the Messages and shall not be liable in any way to you or anyone else who may use the information or content or to whom the information or content may be furnished, for any delays, inaccuracies, unavailability, errors or omissions there from or in the transmission or delivery of all or any part thereof or for any damage arising there from or occasioned thereby.

8.7 Without derogaging from the generality of the foregoing, We hereby formally disclaim liability of every kind whatever in relation to any loss or damages which may arise as a result of damage caused to any person or property which may be claimed as being in anyway attributable to the Service offered or any defect in its content or operation.

8.8 You acknowledge and agree that the limitation set forth above are fundamental elements of this agreement and the site would not be provided to you in the absence of such limitations.

8.9 Terms and Conditions may change from time to time. We will inform you of any change and ensure that the Terms and Conditions are published on Our website. You should therefore check periodically for changes. If you do not unsubscribe you shall be deemed to accept those changes whether or not you have reviewed them.

8.10 These Terms and Conditions are governed by Irish Law and any disputes will be settled by the Irish Courts.

8.11 The software used to develop Monaghan Alerts is the intellectual property of Pin Point Alerts Ltd.

9. Integration with our service provider

9.1 Monaghan Alerts is managed and provided through our service provider, MapAlerter.com. If you register for locations outside of County Monaghan then you may receive alerts from MapAlerter for these locations. All alerts delivered to You for stored locations within County Monaghan will be branded from Monaghan County Council. Otherwise alerts will be branded from MapAlerter.

9.2 By agreeing to these terms and conditions You are also agreeing to be bound by the MapAlerter Terms and Conditions (the third party provider of Monaghan Alerts) in relation to its provision of the Monaghan Alerts as found at https://www.mapalerter.com

10. Non Acceptance of these Terms and Conditions

10.1 If You do not agree to these Terms and Conditions We are unable to offer You the Service. You should not register Your details with Us for the purposes of registering for this Service.